Refund & Returns Policy

We want every customer to have a satisfying shopping experience. If you experience any issues with your order, please contact our customer support team, and we will assist you based on your situation.

Refund Policy

If your order has issues caused by us, including:

• Product quality issues
• Damaged products
• Incorrect items received
• Other problems caused by our side

We will take full responsibility and provide refund or return solutions accordingly.

For refund requests caused by other reasons or customer-related circumstances, including:

• Change of personal preference
• Incorrect purchase
• No longer needing the product
• Incorrect shipping information provided by the customer

We will review each case individually and consider the appropriate solution.

Refund Request Process

If you would like to request a refund, please contact our customer support team within 15 days after receiving your order.

Please provide:

• Order number
• Product details
• Reason for the refund request
• Photos or supporting information if required

After receiving your request, our customer support team will submit a refund ticket for review and process your refund once approved.

Once the refund has been completed, the payment will be returned to your original payment method.

Refund processing time:

Approved refunds will usually be processed within 3 business days.

Please note that the actual arrival time may vary depending on your payment provider or bank processing time.

Return Policy

If your order qualifies for a return, we will assist you with the return process.

Please note:

• Returns caused by product quality issues or our responsibility will be covered by us.
• Return shipping costs caused by customer-related reasons will be the customer's responsibility.
• Returned items must be unused and include original packaging and accessories.

Once we receive and inspect the returned item, we will arrange the refund or further solution according to the situation.

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact our customer support team.

Email:
auteach@sonlineshop.com

Customer Service Hours:
Working day：9:00-18:00

We are committed to providing fast and helpful after-sales support.